First, Let's Talk 'Security'
Roger Woolsey, CEO of Million Air Interlink, will speak on a
panel at NBAA 2002 on Tues., Sept. 10 at 1:00 p.m. about security
programs and concerns, services and products offered to the
business aviation community, and current and future challenges for
business aircraft operators and FBOs.
Woolsey, president and chief executive officer of
REW Investments, Inc., acquired Million Air Interlink, Inc. in
January 2002. The core of Woolsey's business plan for the Million
Air chain of fixed-based operations (FBO) is enhanced customer
service. Million Air Interlink will launch a new continuing
education program, a high-impact employee selection process, and
product and service purchasing programs this year for the 24
current Million Air FBOs in the United States, Canada and the
Caribbean.
"For more than 15 years, private pilots and passengers have come
to know Million Air FBOs as impressive facilities providing
high-quality services to the aviation industry," Woolsey said. "Our
goal is to enhance Million Air's current reputation as the premier
provider of FBO services. We want to re-energize the organization
by creating new programs and systems necessary to take the Million
Air franchise to the next level, with our main focus on providing
the highest level of customer service in the aviation
industry."
Diplomas to your right...
Woolsey and team have just launched Million Air University, an
international educational institution dedicated to providing
continuing education to leaders and teams within each of the
Million Air FBOs. The university offers a wide variety of seminars
and workshops in leadership, creativity, sales and technical skills
for employees at all levels within the FBO. The first
workshop takes place on the occasion of the 2002 National Business
Aviation Association (NBAA) conference in Orlando. Future courses
will be offered in multiple locations. In addition, the university
will publish manuals, books, reports, tapes and software to help
FBO owners, managers and technical specialists apply course
material to real-life situations.
As part of the Million Air University, Million Air
Interlink has implemented the Talent Plus Program, the high-impact
employee selection process utilized by customer service-oriented
businesses such as the Ritz Carlton. The program is designed to
help companies screen, recruit, interview and select employees that
will have a positive impact on a company's future.
Million Air Interlink also recently re-launched its Web site,
complete with high-tech graphics, music, flash technology and its
first Intranet. The site allows customers to make online
reservations for aircraft fuel and servicing. Furthermore, the
Intranet section of the site is designed to offer extended support,
options, products and services to its franchise owners.
Individual FBO owners can now log into the Intranet and take care
of all their business needs - from downloading a pre-designed print
advertisement to placing an order for stationery - while
concentrating on providing superior customer service.
Million Air is the third largest FBO chain in the world.
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