First, Let's Talk 'Security'

Roger Woolsey, CEO of Million Air Interlink, will speak on a panel at NBAA 2002 on Tues., Sept. 10 at 1:00 p.m. about security programs and concerns, services and products offered to the business aviation community, and current and future challenges for business aircraft operators and FBOs.

Woolsey, president and chief executive officer of REW Investments, Inc., acquired Million Air Interlink, Inc. in January 2002. The core of Woolsey's business plan for the Million Air chain of fixed-based operations (FBO) is enhanced customer service. Million Air Interlink will launch a new continuing education program, a high-impact employee selection process, and product and service purchasing programs this year for the 24 current Million Air FBOs in the United States, Canada and the Caribbean.

"For more than 15 years, private pilots and passengers have come to know Million Air FBOs as impressive facilities providing high-quality services to the aviation industry," Woolsey said. "Our goal is to enhance Million Air's current reputation as the premier provider of FBO services. We want to re-energize the organization by creating new programs and systems necessary to take the Million Air franchise to the next level, with our main focus on providing the highest level of customer service in the aviation industry."

Diplomas to your right...

Woolsey and team have just launched Million Air University, an international educational institution dedicated to providing continuing education to leaders and teams within each of the Million Air FBOs. The university offers a wide variety of seminars and workshops in leadership, creativity, sales and technical skills for employees at all levels within the FBO.   The first workshop takes place on the occasion of the 2002 National Business Aviation Association (NBAA) conference in Orlando. Future courses will be offered in multiple locations. In addition, the university will publish manuals, books, reports, tapes and software to help FBO owners, managers and technical specialists apply course material to real-life situations.

As part of the Million Air University, Million Air Interlink has implemented the Talent Plus Program, the high-impact employee selection process utilized by customer service-oriented businesses such as the Ritz Carlton. The program is designed to help companies screen, recruit, interview and select employees that will have a positive impact on a company's future.

Million Air Interlink also recently re-launched its Web site, complete with high-tech graphics, music, flash technology and its first Intranet.  The site allows customers to make online reservations for aircraft fuel and servicing. Furthermore, the Intranet section of the site is designed to offer extended support, options, products and services to its franchise owners.  Individual FBO owners can now log into the Intranet and take care of all their business needs - from downloading a pre-designed print advertisement to placing an order for stationery - while concentrating on providing superior customer service.

Million Air is the third largest FBO chain in the world.

FMI: www.millionair.com