Socata  Aircraft  Receives Customer  Service  Excellence  Award From Its Owners

The Socata TB Users Group likes the company so much they recently presented Socata Aircraft (the US-based arm of EADS Socata) with an award for Customer Service Excellence at its annual East-coast flyin, held this year at the Aviation Museum of Kentucky in Lexington.

"It is common  for user  organizations to complain about  the support that they receive  from  general aircraft  manufacturers, (in fact poor service was in many cases why  GA user organizations were founded in the first place).  Socata Aircraft has raised customer service to a level that vastly exceeds that offered by other GA manufacturers, by offering 7/24/365 support to direct to owners and individual maintenance organizations that simply goes the extra mile," said Andrew Knott, head of the Socata TB Users Group, the type organization  for  more than 2000 EADS Socata piston-engined aircraft  flying worldwide.

"We have multiple examples of Socata Aircraft Technical support staff simply going out of their way to help owners and reduce their maintenance costs. In addition, Socata's participation in the TB Users Group Message Board (where they provide answers to TB-related technical questions on-line), allows TB owners to reduce aircraft downtime and further reduce costs (since in many cases they now know what their problem is, what needs to be done to resolve it and what parts are needed before they call their maintenance organization). This award is well deserved," he added.

"We are obviously incredibly pleased to receive this award. said Bruno  Mandon Socata Aircraft's Deputy VP of Customer Service. "We have placed special emphasis over the last few years in offering our owners the absolute best in customer service to complement the quality we build into our products in the factory. To have the results of our efforts recognized like this by our owners will spur all of us to even greater heights!"

FMI: www.socata.org