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LIVE MOSAIC Town Hall (Archived): www.airborne-live.net

Thu, Feb 05, 2004

There's Money For Mooney In Maintenance Work

Over $300,000 in Service Center Revenue for January 2004

Mooney seems to be doing just fine in the maintenance business. The company announced Wednesday it earned $300,000 in service center work during the first month of 2004.

Company officials say providing general maintenance services and more extensive repair work will clearly be a focus for increasing Mooney's high margin revenues.

"Quality service is the foundation of customer loyalty, the benchmark of the customer satisfaction. Mooney is striving to excel in this arena," the company said in a statement.

Mooney president J. Nelson Happy commented: "I think that Mooney's results so far this year in our service center business reflects a trend which should continue for the rest of the year. Its success shows our commitment to serve our loyal customer base. With thousands of Mooneys in operation, we think we can capture an increasing volume of business. Mooney's service center can do major repairs with the assurance of factory quality."

Todd Bates, Mooney's Senior Manager of Customer Service, remarked: "This dramatic increase in service center revenues is the direct result of a coordinated team effort and commitment to excellence by our customer service personnel. This customer support initiative is the opening phase of our increased commitment to this important aspect of our business. We are further developing our customer support program by expanding our service capabilities. The service center is adding a factory refurbishment program for pre-owned Mooney Aircraft. This program includes new paint, interior, avionic upgrades and airframe modifications."

Mooney Airplane Co., located in Kerrville, Texas, currently sells three models; the Bravo DX, and its stablemates, Ovation2 DX, and the Ovation.

FMI:  www.Mooney.com

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