Thu, Feb 05, 2004
Over $300,000 in Service Center Revenue for January 2004
Mooney seems to be
doing just fine in the maintenance business. The
company announced Wednesday it earned $300,000 in service
center work during the first month of 2004.
Company officials say providing general maintenance services and
more extensive repair work will clearly be a focus for
increasing Mooney's high margin revenues.
"Quality service is the foundation of customer loyalty, the
benchmark of the customer satisfaction. Mooney is striving to excel
in this arena," the company said in a statement.
Mooney president J. Nelson Happy commented: "I think that
Mooney's results so far this year in our service center business
reflects a trend which should continue for the rest of the year.
Its success shows our commitment to serve our loyal customer base.
With thousands of Mooneys in operation, we think we can capture an
increasing volume of business. Mooney's service center can do major
repairs with the assurance of factory quality."
Todd Bates, Mooney's Senior Manager of Customer Service,
remarked: "This dramatic increase in service center revenues is the
direct result of a coordinated team effort and commitment to
excellence by our customer service personnel. This customer support
initiative is the opening phase of our increased commitment to this
important aspect of our business. We are further developing our
customer support program by expanding our service capabilities. The
service center is adding a factory refurbishment program for
pre-owned Mooney Aircraft. This program includes new paint,
interior, avionic upgrades and airframe modifications."
Mooney Airplane Co., located in Kerrville, Texas, currently
sells three models; the Bravo DX, and its stablemates, Ovation2 DX,
and the Ovation.
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