Tue, Dec 20, 2011
Three More Business Aircraft RSO Locations Now Operational In
Singapore; São Paolo, Brazil; And Sydney, Australia
New business aircraft Regional Support Offices (RSOs) have been
opened in Singapore and São Paulo, Brazil by Bombardier. The
company has also expanded capabilities at its Sydney, Australia,
commercial aircraft RSO to include business aircraft. The new
offices are now operational and serving the growing number of
Bombardier business aircraft customers in the Asia-Pacific and
Latin America regions.
"Asia-Pacific and Latin America are critically important regions
for Bombardier. These RSOs bring together the experience and
expertise of our product support specialists right in our
customers' backyards," said Andy Nureddin, Vice President, Customer
Services and Support, Bombardier Business Aircraft. "These timely
additions to our overall network mean our customers can further
count on local support to resolve issues, manage risks closely and
strengthen the overall relationship with our company and our
products."
The new RSOs are service hubs staffed by a combination of Field
Service Representatives (FSRs), Customer Service Account Managers
(CSAMs), Customer Liaison Pilots and an RSO Manager.
The network's expansion is part of the company's accelerated
drive to be closer to customers, improve response time and build
stronger relationships around the globe. Since 2007, RSOs were
opened supporting commercial aircraft in Tokyo, Japan; Sydney,
Australia; Shanghai, China and Munich, Germany. Recently,
Bombardier opened RSOs for business aircraft in Dubai, United Arab
Emirates and Hong Kong, China as well as a first RSO serving both
business and commercial aircraft customers in Mumbai, India.
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