Wed, Jan 06, 2021
Temporary Shipping Closure Results After Shipping Team Sent Home
The COVID effect continues... this time to the folks at Van's Aircraft. Van's tells us that, "Due to a recent, unfortunate COVID-19 exposure event, we have sent our parts and hardware shipping team home for a 14-day quarantine period. That means we have only a couple of people in place to try to support a workload that is normally staffed by more than 10 individuals."
"As a result, our shipping department is currently considered to be closed until January 15th, with the exception of bonified emergency shipments. If you have an aircraft stranded on the ground or another similarly legitimate emergency need, we will do the very best we can to help you out. Note that this closure primarily affects shipments of RV parts, accessories, and hardware. We will continue to ship RV kits (larger crated items), which are packed and managed by a different team. If we discover cases where certain kit-related items cannot be included we will backorder those individual items, if and when necessary, and ship them to you when available."
During this time, the shipping team will not be available to answer phones -- so, if you have an urgent need, please email shipping@vansaircraft.com and be sure to include your order number and other specifics.
Van's will keep taking web and phone orders during this time, but non-priority orders will not ship on a normal schedule. Further; they will not be able to accurately quote shipping timeframes for orders affected by this closure delay.
Van;s has asked for their customer's patience... "Please understand that this is a complicated time for us all, and especially difficult for the people who are working here to try to keep things running. We ask that you please be patient and considerate in dealing with our staff, as they’re all under a lot of pressure right now to keep things afloat and moving."
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