Will Service Australia, New Zealand

Pratt & Whitney Canada recently established a new parts distribution center (PDC) in Sydney, Australia to speed delivery times to customers in the Australia and New Zealand regions.

"This is the third PDC we have deployed worldwide as part of our aftermarket strategy to extend our global footprint to meet our customers' requirements and keep them flying," said Maria Della Posta, vice president, Customer Support, P&WC.

P&WC's new PDC in Australia will complement a PDC opened in Singapore last year, and in Amsterdam in late 2006. It will house a range of spare parts, including new parts, exchange accessories and line-replaceable units for all P&WC engine models. The PDCs are operated by Pratt & Whitney Component Solutions (P&WCS).

Parts ordered by phone or email through P&WCS will be dispatched from the closest PDC warehouse.

"Together with our new Customer First center and other customer support initiatives, our expanding PDC network will ensure P&WC engine customers have a greater availability of parts and can rely on an expert service staff that is accessible 24 hours a day, year-round," said Della Posta.

P&WC's global customer support comprises over 30 P&WC-owned and designated overhaul facilities, field support representatives strategically located worldwide, mobile repair teams available around the clock, the largest pool of P&WC rental and exchange engines in the industry and advanced diagnostic capabilities.

FMI: www.pwc.ca