Rolls-Royce Corporation and Aviall Services, Inc.,
(the exclusive distributor for genuine Rolls-Royce Model 250
parts), have launched a new range of electronic publications
(E-Pubs) for the Model 250 engine family.
Developed in partnership with Command Technology, Inc. (CTI) of
Groton, CT, the Model 250 E-Pubs technology provides a seamless
e-commerce link to Aviall.com for the purchase of genuine
Rolls-Royce parts. A simple ‘point and click’ graphics
user interface allows users to easily navigate the document
delivery system. The system’s parts configuration matrix
provides users with instant access to all of the information
related to an individual part (including Service Bulletins,
Letters, etc.), together with an order button linked to Aviall.com.
Model 250 E-Pubs now enable operators to locate and order all the
parts required to support their engines with just a couple of mouse
clicks.
Model
250 customers will have the choice of receiving these electronic
publications via the World Wide Web, through a client/server or on
CD-Rom. On-line access to Model 250 electronic publications will
possible via Aviall.com. CTI has also incorporated functionality to
allow users to access the E-Pubs database from their cell phones.
For the future, CTI has also designed the system to be compatible
with voice-activated wireless wearable computers with for data
delivery anytime, anywhere.
Rolls-Royce has introduced this technology as part of its
on-going efforts to develop cost-saving service offerings for its
operators. In addition to delivering efficiency improvements, the
Model 250 E-Pubs will dramatically reduce part transaction costs
while improving order accuracy. An extensive six month evaluation
of the E-Pubs technology jointly undertaken by CTI, Rolls-Royce and
its Authorized Maintenance Center (AMC) network demonstrated the
following:
- An efficiency gain of 728 percent in product data retrieval
time
- 100 percent data retrieval accuracy (versus 71 percent for
paper publications)
- An average training time of only four minutes required for end
users
CTI was able to build the 40,000 part e-commerce
enabled relational database in less than 60 days, converting 90,000
pages of technical data for viewing on the world wide web. The new
Model 250 E-Pubs website now provides a complete repository of
technical data for all models of the engine family.
According to Tim McGrath, Rolls-Royce’s Director of
Customer Support, “the move to offer electronic publications
for the highly successful Model 250 engine family underscores the
commitment of Rolls-Royce to meet the needs of our customers.
Rolls-Royce is proud of the freedom of choice which it offers Model
250 operators through its Authorized Maintenance Center network,
and the introduction of a range of electronic publication delivery
options allows our customers to select the most suitable format to
suite their individual requirements.
“With over 16,000 Model 250 engines in service with more
than 4,000 customers in 130 nations around the world, we are
acutely aware of the need to make our publications available to
customers wherever and whenever required. We are confident that
these electronic publications will prove to be a big hit.”
The technology is available to all Rolls-Royce Model 250 owners,
operators and AMCs, and costs less than the traditional paper-based
documents that it replaces.
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