Sun, Apr 23, 2017
U.S. DOT Releases April 2017 Air Travel Consumer Report
The U.S. Department of Transportation today released its April 2017 Air Travel Consumer Report, compiling air carrier data for the month of February 2017. The April report contains denied boarding (oversales) data for the October-December 2016 quarter, as airlines report denied boarding numbers by quarter. Denied boarding numbers for the January-March quarter will be available in the May Air Travel Consumer Report.
The reporting carriers canceled 1.5 percent of their scheduled domestic flights in February 2017, an improvement over both the 1.6 percent cancellation rate posted in February 2016 and the 2.0 percent rate in January 2017.
The reporting carriers posted an on-time arrival rate of 82.6 percent in February 2017, down from the 83.6 percent on-time rate in February 2016, but up from the 76.0 percent mark in January 2017.
The consumer report also includes data on tarmac delays, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers. In addition, the consumer report contains a record of aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues including flight problems, baggage, reservation and ticketing, refunds, customer service, disability access, and discrimination.
The report also includes statistics on mishandled baggage reports filed by consumers with the reporting carriers, and information about the total number of animals that died, were injured, or were lost during air transport in February 2017, as filed by the air carriers with the Aviation Consumer Protection Division.
The Department has also launched a new airline passenger microsite in order to make it easy for travelers to understand their rights.
(Source: DOT news release)
More News
Option Approach An approach requested and conducted by a pilot which will result in either a touch-and-go, missed approach, low approach, stop-and-go, or full stop landing. Pilots >[...]
"Emirates is already the world's largest Boeing 777 operator, and we are expanding our commitment to the program today with additional orders for 65 Boeing 777-9s. This is a long-t>[...]
(Pilot) Reported That There Was A Sudden And Violent Vibration Throughout The Airplane That Lasted Several Seconds Analysis: The pilot was returning to his home airport at an altit>[...]
“This recognition was evident during the TBMOPA Annual Convention, where owners and operators clearly expressed their satisfaction with our focus on customer service, and enc>[...]
Overhead Maneuver A series of predetermined maneuvers prescribed for aircraft (often in formation) for entry into the visual flight rules (VFR) traffic pattern and to proceed to a >[...]
ANN's Daily Aero-Term (11.19.25): Option Approach
See All