ACI-NA Welcomes Growing Passenger Satisfaction With Newly Implemented Mobile Passport Control Technology

A Mobile Passport app allows eligible travelers to submit their passport information and customs declaration form via an iOS or Android device prior to U.S. Customs and Border Protection (CBP) inspection. The app was developed by Airports Council International – North America (ACI-NA) and Airside Mobile in partnership with U.S. Customs and Border Protection.

“Passenger facilitation is a top priority for North American airports and our airline partners,” said ACI-NA President and CEO Kevin M. Burke. “This new technology offers passengers one more tool for fast and efficient entry into the United States while maintaining the highest safety and security standards.  As more and more travelers adopt Mobile Passport, we could not be more pleased with the early results and increased efficiency we are already seeing.”

First launched at Hartsfield-Jackson Atlanta International Airport in August 2014, Mobile Passport has now been successfully deployed at Miami International Airport, Seattle-Tacoma International Airport, and Chicago O’Hare International Airport. Mobile Passport is expected to come online at San Francisco International Airport this week.

Since its official launch, the Mobile Passport app has been downloaded nearly 150,000 times. The app has been used more than 62,000 times by eligible travelers entering the United States, with half of all transactions taking place at Miami International Airport.

Additionally, the app recently received its 500th five-star rating in the iTunes app store.  Mobile Passport was also recognized as the Best Immigration and Arrivals Initiative in 2015 by the Future Travel Experience Awards.

In addition to transforming the Customs clearance process for eligible travelers arriving in the United States, Mobile Passport has proved to be an outstanding example of the kind innovation that occurs when industry and government work together to achieve cost-effective solutions.

“Airports see a clear role for innovative technology in creating a more efficient traveler experience, and Mobile Passport is just the beginning,” said Burke. “Moreover, Canadian, Asian, European airports have acknowledged U.S. leadership on Mobile Passport and have expressed interest in expanding Mobile Passport technology globally.”

FMI: www.aci-na.org