Got Her To Denver To Be With Young Man In A Coma

Southwest Airlines passenger Peggy Uhle followed the rules and switched her cell phone off after getting settled in her seat for a flight from Chicago to Columbus, OH earlier this month. But that meant her husband had to call the airline, and the flight crew found her and told her to call him right away.

Uhle's husband told her that their 24-year-old son was in a coma in Denver, where they live.

Yahoo News relays a story from television station WHP in Harrisburg, PA that reports that Southwest made every effort to get Uhle home to Denver to be with her son. They rebooked her on a direct flight to Denver at no charge that was leaving two hours later than her original flight. Uhle said they offered her a private waiting area, and re-routed her luggage to a later Denver-bound plane, and delivered it when it arrived. She said that the airline even called a few days later to ask how her son was doing.

Yahoo News reports that the young man is recovering from a traumatic brain condition.

Southwest Airlines said in a statement that it gives its employees latitude to make such important decisions without sending them up the chain of command.

(Image from file)

FMI: www.southwest.com