Wed, Jun 08, 2011
New Report Details First Year Of DOT’s Aviation Consumer
Rule
During the first 12 months after a new rule limiting airline
tarmac delays went into effect, lengthy delays experienced by
passengers aboard aircraft largely disappeared and only a minimal
number of flights were canceled to avoid delays on the tarmac, the
U.S. DOT said in a news release Tuesday.
“On the one-year anniversary of
the tarmac delay rule, it’s clear that we’ve
accomplished our goal of virtually eliminating the number of
aircraft leaving travelers stranded without access to food, water,
or working lavatories for hours on end,” U.S. Transportation
Secretary Ray LaHood (pictured) said. “This is a
giant step forward for the rights of air travelers.”
According to DOT’s Air Travel Consumer Report, there were
only 20 total tarmac delays of more than three hours reported from
May 2010 through April 2011 by the airlines that file on-time
performance data with DOT, compared to 693 reported from May 2009
through April 2010. April was the 12th full month of data since the
new rule went into effect on April 29, 2010. At the same time, the
number of canceled flights with tarmac delays of more than two
hours – those most likely to be canceled to avoid violating
the rule – increased only slightly, from 336 between May 2009
and April 2010 to 387 between May 2010 and April 2011. These
additional 51 cancellations compare to over 6 million flights
operated by the reporting carriers in a given year.
The rule prohibits U.S. airlines operating domestic flights from
allowing an aircraft to remain on the tarmac for more than three
hours without providing an opportunity for passengers to deplane,
with exceptions allowed only for safety or security or if air
traffic control advises the pilot in command that returning to the
terminal would disrupt airport operations. International flights of
both U.S. and foreign carriers at U.S. airports will be subject to
a four-hour tarmac delay limit beginning Aug. 23.
The monthly report also includes data on on-time performance,
chronically delayed flights, flight cancellations, and the causes
of flight delays filed with the Department by the reporting
carriers. In addition, the report contains information on reports
of mishandled baggage filed by consumers with the carriers, and
consumer service, disability and discrimination complaints received
by DOT’s Aviation Consumer Protection Division. This report
also includes reports of incidents involving pets traveling by air,
as required to be filed by U.S. carriers.
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