Line Blurs Between Low-Cost And Traditional Carriers
In its most recent North America Airline Satisfaction Study, J.D. Power has found that a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year's record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.