Airlines Compete For First-Class Business
And we thought the idea of first-class seating on a regional
jet was odd. In a definite you-get-what-you-pay-for
situation, airports and airlines all over the world are creating
areas for those travelers with discriminating tastes... and the
means to pay for them.

Lufthansa's first-class terminal in Frankfurt, Germany, is such
an example. The facility is separate from the hustle and bustle of
the rest of the airport. Upon entering, one is greeted by
attendants who escort travelers through a quick and painless
security and immigration check. Prior to your flight you are free
to enjoy the many amenities offered... such as a bubble bath with a
rubber duck, or a relaxing smoke in the cigar room, according to
the Wall Street Journal.
Then, you can enjoy a ride to your flight, in a Mercedes or
Porsche -- depending on your preference that day -- where you
will board your flight via the pilot's private staircase thus
avoiding the mob scene at the gate.
The carrier says such accommodations have bumped first-class
ticket sales by more than 40 percent.
Air France is following suit.
In April, it began offering a personalized first-class service at
Paris' Charles de Gaulle International Airport including delivering
passengers to their flight in a car (and probably not a LeCar,
either.) The carrier reports first-class ticket prices have already
increased.
Virgin Atlantic has a "Clubhouse" at Heathrow
Airport that boasts a beauty salon, cinema and Jacuzzi. British
Airways is jumping on the bandwagon by building five first- and
business- class lounges in its new Terminal 5 at Heathrow Airport
set to open early next year.
"What has replaced Concorde? So far nothing. But this comes
close. This was an amazing experience," said Sylvain Ercoli,
general manager of Hotel de Crillon in Paris, who recently flew to
Osaka, Japan, on Air France and took advantage of the proffered
amenities.
In an era dominated by budget and low-fare carriers, why the
scramble for high-end creature comforts? According to the Journal,
the demand for luxury travel is quite robust and those who can
afford it want it.
The desire to avoid the hassles of long security lines, cramped
seating and less-than-desirable airport food can be strong and
people are willing to pay for such comfort and ease.
Asian carriers are particularly fervent about maintaining their
status as industry leaders in first-class luxury.
Cathay Pacific has a lounge in Hong Kong called The Wing that
flaunts a noodle bar, library and a bath facility it calls "the
Cabanas" while Qantas Airways ushered in Spring by opening new
first-class lounges in Sydney and Melbourne, Australia, complete
with spas, libraries and -- get this -- chair-side waiter
service.

With perfect timing, Airbus is going to be in a position to help
the situation when it starts its A380 deliveries. Larger aircraft
means more first-class seats. Carriers that have purchased the
superjumbo jet, like Lufthansa and Air France, will likely
benefit.
Unlike US carriers, European and Asian carriers offer deluxe
services only to those passengers booked in first class. "This
product has a price. If we give it away, it has no value, and one
who did pay for it will say, 'Why did I pay?"' said Carole
Peytavin, director of product development for Air France. The
carrier won't even upgrade passengers from business-class to
first-class just to fill empty seats, either.
The US is definitely on the bottom rung as far as luxury air
travel goes, thanks to tough economic times, according to the
Journal. Several carriers, such as Delta Air Lines and Continental
Airlines went so far as to eliminate first-class service entirely
on international service.
The carrier's lounges generally don't quite measure up, either:
no food or free alcohol, no bathtub, no noodle bar. Some will offer
a lounge day pass -- for a fee. Baths with rubber duckies not
included.

But, why should anyone pay for a first-class ticket on a US
carrier? Those seats are regularly given away for free in the form
of upgrades or as part of frequent-flier programs.
"The competition will be decided on the ground," said Oliver
Wagner, Lufthansa's vice president for airports. "Everyone can have
the same seats, same food, same entertainment. But where you can
really do something is to improve the product and the process on
the ground."