Phone Calls Don't Cut It Anymore

With storms beating the country from the East Coast to the West, Frontier Airlines issued the following travel advice to its customers and other air travelers: If at all possible, check your carrier's Web site for flight status information before calling reservations.

"While we certainly will help every one of our customers who calls in to our reservations group for assistance, the vast majority of calls are inquiries about the status of a particular flight," said Cliff Van Leuven, Frontier's Vice President of Customer Service. "That information is quicker and easier to access via a visit to our Web site during periods of bad weather."

By far, the better route for customers who want to find out the status of their flight, Van Leuven says, is the Frontier Web site... and he adds that's often the best option for passengers on any airline, not just Frontier.

"The flight status information on our site is updated in real time," Van Leuven said, "and has up-to-the-minute accuracy, so no one will go wrong by checking the status of their flight on our site."

In the past, airlines told customers to call to check their flight status in times of bad weather. "We now have technology -- in this case the internet -- that can help with this better and faster than calling in and having to wait on hold to get the same information from a representative facing a lengthy queue of people in need of assistance."

"The new mantra should be, 'Go to your airline's WEB SITE for the most updated information about the status of your flight,'" Van Leuven concluded.

FMI: www.frontierairlines.com