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Sat, Jan 14, 2017

Lily Drones Folds Its Tent, Offers Refunds To Customers

Buyers Alerted In An Email From The Company's Founders

The Lily 'Throw and Shoot' flying camera drone will never be delivered to a customer.

The founders of the company announced that the company would be ceasing operations, and refunds will be offered to those who had pre-ordered the drone.

Antoine Balaresque and Henry Bradlow sent an email announcing the decision to its customers, which was provided to ANN.

"When Lily set out on the journey to create a flying camera over three years ago, we were determined to develop and deliver a product that would exceed your expectations," the two said in the email.

"In the past year, the Lily family has had many ups and downs. We have been delighted by the steady advancements in the quality of our product and have received great feedback from our Beta program. At the same time, we have been racing against a clock of ever-diminishing funds. Over the past few months, we have tried to secure financing in order to unlock our manufacturing line and ship our first units – but have been unable to do this. As a result, we are deeply saddened to say that we are planning to wind down the company and offer refunds to customers.

"We want to thank you for sticking with us and believing in us during this time. Our community was the drive that kept us going even as circumstances became more and more difficult. Your encouraging words through our forums and in your emails gave us hope and the energy we needed to keep fighting.

"Before we sign off, we want to thank all the people who have worked at Lily, who have partnered with us, and who have invested in us. Thank you for giving your all, nights, weekends and holidays, in the effort to deliver a great product.

"After so much hard work, we are sad to see this adventure come to an end. We are very sorry and disappointed that we will not be able to deliver your flying camera, and are incredibly grateful for your support as a pre-order customer. Thank you for believing in our vision and giving us the opportunity to get this far. We hope our contribution will help pave the way for the exciting future of our industry."

Lily will be offering a refund to customers over the next 60 days. We will be initiating refunds to the payment card used for the original transaction (no action is required on your part; please allow 14 days for the refund to appear on your statement).

Customers whose cards may have expired since ordering the drone are asked to use the form at the link below to request a refund.

(Source as cited. Images from file)

FMI: Refund Form

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