Aero-News: Quote of the Day

ANN's Quote of the Day usually derives from current news, though we reserve the right to pick quotes out of history that have a bearing on the day's events and issues.

Sometimes, you'll find them timely and in keeping with the content of the day's news... and sometimes, they'll just be thought-provoking.

Reader suggestions and comments are welcome... and if particularly intriguing, timely, or poignant, may themselves become future Quotes of the Day.

Let us hear from you, folks!

Aero-News Quote of the Day

"Customers today demand effortless support on their channel of choice. Voice assistants like Google Assistant are emerging as critical tools for companies to provide the instant, convenient and personal customer service that customers expect. By extending Juliet's capabilities to Google Assistant, WestJet customers will be able to get the information they need without lifting a finger and this launch raises the bar for customer-first support. After the incredible impact Juliet has made on the customer experience in Messenger, we're excited to partner with WestJet to extend our powerful AI platform to voice and make an incredible impact on agent productivity and customer satisfaction."

Source: Puneet Mehta, Founder and CEO, Netomi, commenting on the announcement that WestJet has made Juliet, its digital travel assistant, available on Google Assistant, giving guests a convenient, hands-and screen-free way to confidently have their day of travel questions answered.

FMI: www.westjet.com