Thu, Mar 06, 2014
Mission Is To Support U.S.-Based Business Aircraft Operators
Bombardier Aerospace has introduced its new dedicated Customer Response Team (CRT) aircraft, a Learjet 45, has been launched to provide resolution of Aircraft on Ground (AOG)/unscheduled maintenance events in the continental United States. The aircraft will operate 24/7 and will be based at Chicago Executive Airport (KPWK) in Palwaukee, IL, which is in close proximity to the Bombardier Parts Hub and Chicago-based Customer Response Team truck.
“By expanding our Customer Response Team through the addition of an aircraft we can support our customers with even greater flexibility and speed,” said Michel Ouellette, President, Customer Services and Specialized and Amphibious Aircraft, Bombardier Aerospace. “The Customer Response Team will continue to provide an efficient and responsive solution for Bombardier business aircraft operators, as we deliver on our promise of putting customers first.”
Bombardier’s Customer Response Center (CRC) will handle the dispatching duties for the aircraft and coordinate activities with the broader CRT group.
Bombardier’s business aircraft Customer Response Team now includes: its new dedicated Customer Response Team aircraft; Customer Response Team Express parts delivery (formerly PartsExpress Airborne Delivery Service); Customer Response Teams (formerly Mobile Response Teams – technicians dispatched via the CRC and Mobile Response Parties – trucks and remote technicians); Customer Response Center (CRC); Unscheduled Maintenance Team (UMT) based at Service Centers and the CRC contact iPad app, Proximity.
(Image provided by Bombardier)
More News
Takeoff Roll The process whereby an aircraft is aligned with the runway centerline and the aircraft is moving with the intent to take off. For helicopters, this pertains to the act>[...]
“We’re proud of the hard work that went into receiving this validation, and it will be a welcome relief to our customers in the European Union. We couldn’t be mor>[...]
"Aircraft Spruce is pleased to announce the acquisition of the parts distribution operations of Wag-Aero. Wag-Aero was founded in the 1960’s by Dick and Bobbie Wagner in the >[...]
IDENT Feature The special feature in the Air Traffic Control Radar Beacon System (ATCRBS) equipment. It is used to immediately distinguish one displayed beacon target from other be>[...]
Aero Linx: Pararescue Air Force Pararescuemen, also known as PJs, are the only DoD elite combat forces specifically organized, trained, equipped, and postured to conduct full spect>[...]