Machinists Urge Airlines To Focus On Customer Service, Not Mergers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-06.23.25

Airborne-NextGen-06.24.25

AirborneUnlimited-06.25.25

Airborne-AffordableFlyers-06.26.25

AirborneUnlimited-06.27.25

Mon, Apr 14, 2008

Machinists Urge Airlines To Focus On Customer Service, Not Mergers

Say Executives Losing Sight Of Bigger Picture

As the oft-rumored joining of Delta Air Lines with Northwest Airlines in the holy terms of merger mania appear to be coming ever-closer to fruition, this weekend International Association of Machinists and Aerospace Workers (IAM) General Vice President Robert Roach, Jr. issued the following statement on current airline industry maintenance and customer service concerns:

"The recent grounding of aircraft and stranding tens of thousands of passengers due to maintenance compliance issues are just symptoms of a much larger industry problem.

Airlines are increasingly outsourcing critical aspects of their maintenance programs, replacing customer service representatives with computers and failing to provide passengers with the service they pay for.

The airline industry is providing the worst customer service in its history after slashing jobs and cutting employee wages. Consumer complaints were up 60 percent last year, and more than a quarter of all flights experienced delays. This is all occurring while executives at major airlines are considering mergers to create even larger, more unmanageable carriers, producing bigger headaches for passengers.

The Machinists Union is urging executives at all airlines to refocus their efforts to provide superior safety and customer service to passengers. This industry is in chaos and senseless mergers will only make things worse."

The Machinists Union is the largest airline union in North America, representing more than 170,000 Flight Attendants, Customer Service Agents, Reservation Agents, Ramp Service Personnel, Mechanics, and related transportation industry workers... whose jobs would be threatened in the event of industry consolidation.

FMI: www.goiam.org/transportation

Advertisement

More News

NTSB Final Report: Rutan Long-EZ

He Attempted To Restart The Engine Three Times. On The Third Restart Attempt, He Noticed That Flames Were Coming Out From The Right Wing Near The Fuel Cap Analysis: The pilot repor>[...]

ANN FAQ: Turn On Post Notifications

Make Sure You NEVER Miss A New Story From Aero-News Network Do you ever feel like you never see posts from a certain person or page on Facebook or Instagram? Here’s how you c>[...]

Classic Aero-TV: ICAS Perspectives - Advice for New Air Show Performers

From 2009 (YouTube Edition): Leading Air Show Performers Give Their Best Advice for Newcomers On December 6th through December 9th, the Paris Las Vegas Hotel hosted over 1,500 air >[...]

ANN's Daily Aero-Linx (06.28.25)

Aero Linx: NASA ASRS ASRS captures confidential reports, analyzes the resulting aviation safety data, and disseminates vital information to the aviation community. The ASRS is an i>[...]

Aero-News: Quote of the Day (06.28.25)

“For our inaugural Pylon Racing Seminar in Roswell, we were thrilled to certify 60 pilots across our six closed-course pylon race classes. Not only did this year’s PRS >[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2025 Web Development & Design by Pauli Systems, LC