Offers Maintenance, Pilot And Tech Training

At a grand opening ceremony Friday, American Eurocopter celebrated the opening of its new West Coast Regional Support Facility in Long Beach, CA. This new facility is located on the Long Beach Airport in the Daugherty Skyharbor Complex.

"We feel that as the leading helicopter manufacturer we should also set the standard for customer support and customer satisfaction," explained Marc Paganini, President and CEO of American Eurocopter. "We are fully committed to providing the best support in the industry and I feel that to accomplish this we must bring our aftermarket parts and services closer to our customers so we can decrease the turn around time for their orders."

American Eurocopter says it is the number one producer of civil turbine, law enforcement, and air medical helicopters in the United States. The opening of the West Coast Regional Support Facility is part of the company's overall plan to bring its maintenance and repair services closer to its customers and to improve customer support.

One of the reasons Long Beach was chosen is its proximity to American Eurocopter’s extended customer base on the West Coast. Currently, there are more than 200 Eurocopter aircraft in the VIP, corporate, air medical and law enforcement markets on the West Coast.

"Throughout my professional career, I have interacted with countless community based organizations and businesses," said Los Angeles County Sheriff's Department Captain Joseph P. Impellizeri. "However, I can honestly say I have never seen a company more committed to it’s customers than American Eurocopter. The opening of West Coast Regional Support Facility is another indicator of that commitment."

American Eurocopter plans to provide maintenance and repair alternatives at the new facility. The West Coast Regional Support Facility will house a significant inventory of spare parts, including dynamic components available for sale and/or exchange. The large inventory will allow faster turn around times for customers in need of expedited parts or service.

A full staff of technicians will be on hand to provide inspections as well as to provide support for off site customers if needed. Training programs for pilots and mechanics will also be available.

This facility is just the first in a network of regional support centers. Additional facilities are being planned for several other regions around the nation including the Southeast, Northeast, and Gulf of Mexico regions.

FMI: www.eurocopterusa.com