Delta Is Testing Facial Recognition Technology | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-06.02.25

Airborne-NextGen-06.03.25

AirborneUnlimited-06.04.25

Airborne-AffordableFlyers-06.05.25

AirborneUnlimited-06.06.25

Mon, May 22, 2017

Delta Is Testing Facial Recognition Technology

Plans First Biometric-Based Self-Service Bag Drop In The U.S. 

Delta Air Lines is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification, a first for U.S. carriers.

"We expect this investment and new process to save customers time," said Gareth Joyce, Delta's Senior Vice President – Airport Customer Service and Cargo. "And, since customers can operate the biometric-based bag drop machine independently, we see a future where Delta agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service."

The airline's introduction of self-service bag drops and facial-recognition technology is a natural next step in its work to streamline airport processes and is complimented by Delta's industry-leading radio frequency identification technology. Previous self-service innovations like ticketing kiosks and check-in via the Fly Delta Mobile app have transformed congested lobby areas and drastically improved customer satisfaction scores.

Delta also worked with the Transportation Security Administration to implement the first automated screening lanes in the U.S. at the Hartsfield-Jackson Atlanta International Airport. Other innovations include developing a groundbreaking app that helps pilots avoid turbulence for a more comfortable flight, launching the industry's most interactive airport wayfinding maps on the FlyDelta mobile app and strategically enhancing its boarding process.

"This is the next step in curating an airport experience that integrates thoughtful innovation from start to finish," Joyce said. "We're making travel easier than ever for our customers and continuing to deliver a leading customer experience."

The airline will collect customer feedback during the trial and run process analyses to ensure that this lobby enhancement improves the overall customer experience. Studies have found that self-service bag drops have the potential to process twice as many customers per hour.

(Image provided with Delta news release)

FMI: www.delta.com

Advertisement

More News

Citation Operators Get Another Flight Data Connection for QA

LinxUs System Adds Capabilities for Data-Driven Operators Textron Aviation announced another option for operators processing their post-flight data, adding interoperability with GE>[...]

ANN's Daily Aero-Linx (06.01.25)

Aero Linx: The de Havilland Moth Club Ltd The de Havilland Moth Club evolved from a belief that an association of owners and operators of Moth aeroplanes should be formed to create>[...]

NTSB Final Report: Bellanca 8GCBC

(Pilot) Inadvertently Applied Excessive Braking Action, And The Airplane Nosed Over Analysis: The pilot reported that, while landing at a remote, rough and uneven airstrip in a tai>[...]

Aero-News: Quote of the Day (06.01.25)

“MCADT is committed to rapidly integrating armed first-person view drones into the FMF, enhancing small-unit lethality and providing organic capabilities that warfighters cur>[...]

Classic Aero-TV: High-Speed Match-up - Venom and GE Rebirth A Legend

From 2017 (YouTube Edition): Major Engine Supplier Joins Forces With Small Aircraft Manufacturer… GE recently made an agreement with Venom Aircraft to supply engines for the>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2025 Web Development & Design by Pauli Systems, LC