Sat, Jun 15, 2024
Expanded Services Address Customer Service Shortcomings Down Under
A 2020 purchase of Premiair Aviation Maintenance is now bearing fruit, with Textron Aviation announcing a name change to embody its primary Australian presence.
After 4 years of digestion, the firm has finished integrating the Premiair brand into their company, and will now emblazon their new Australian assets with 'Textron Aviation Australia Pty Limited'. Premiair's facilities in Perth, Gold Coast, and Melbourne will be prominent nodes in Textron Aviation's comprehensive global service network. That will provide Beechcraft, Cessna, and Hawker clientele with factory-direct support, maintenance, and modifications by Textron hands, in addition to bolstering the presence of mobile service units and 24/7 1CALL AOG support down under.
Textron Aviation will also expand its footprint there, with larger modernized facilities at both Jandakot airport in Perth and Essendon Fields airport in Melbourne. That will add additional room to increase their service capacity and stock parts in Australia. Jandakot will boast increased shop capacity by the end of July, allowing for "faster scheduling with minimal down time". In Melbourne, another 5,000 square feet of parts storage is in the works, which will lie within 5 minutes of all major carriers and their local Service Center. That should quadruple the number of parts on hand, and greatly lessen the chances an unlucky customer has to emergency-overnight some parts from the States in order to get back in the sky. Melbourne will soon house a new regional parts, customer support , and warranty team too, intended to support the full gamut of Textron brands.
“Investing in a larger and modern Textron Aviation Service Center facility in Perth allows us to grow our capacity and better assist customers with scheduled maintenance, modifications and aircraft-on-ground support,” said Brian Rohloff, senior vice president of Customer Support. “We take pride in enhancing the customer experience at all of our service locations to keep people moving and help customers evolve their aircraft to fit their missions.”
“Increasing parts inventory and team members in Australia allows us to respond even faster to customers when they need support,” added Brad White, senior vice president overseeing Global Parts and Distribution. “With more than 1,400 aircraft operating in the region, we’re making this investment in direct response to customer feedback and an increasing demand for parts availability globally.”
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