Fri, Dec 23, 2005
Facility Consolidated With Other Airbus Operations
Aero-News has learned
Airbus recently inaugurated its new state-of-the-art AIRTAC (Airbus
Technical Aircraft-on-ground Centre) support center, located in
Hamburg, Germany. The aim of the AIRTAC team is to minimize
on-the-ground-time for aircraft for trouble shooting and
repairs.
The new AIRTAC facilities are fitted with the most innovative
technology and leading-edge solutions. These enhancements represent
a multi million Euro investment that will enable Airbus to provide
its customers worldwide with improved technical support and an even
wider range of engineering services. AIRTAC is a 365-day a year,
24-hour center where specialist engineers are available to help
maintenance crews get aircraft operational again.
On-site technical help comes from resident customer support
managers based in many locations around the world, backed up by
further dedicated support from teams based in Europe.
The new state-of-the-art AIRTAC center -- working closely with
the Spares Support Customer Order Desk based in Hamburg, Germany --
was designed to incorporate the growing number of engineers
required to cope with the anticipated increased workload of 2006
due to fleet growth and the A380's entry into service, according to
Airbus.
As well as moving into new facilities -- AIRTAC is now located
with all other Airbus Customer Services -- a hotline has also been
created for Customer Services Flight and Ground Information
Services division. This hotline is dedicated to the software
products delivered by Airbus Customer Services and is part of a new
support strategy for Airbus software products.
"Airbus is continuously improving services to customers," said
Airbus President and CEO, Gustav Humbert. "The new AIRTAC center,
with its wider range of services, its increased capacity, 24 hour a
day and dedicated team of engineers will guarantee that our
customers will receive the most efficient technical support within
the shortest possible time frame."
AIRTAC was first launched in 2003. Airbus states feedback from
customers has remained very positive over the years, with a recent
Customer Satisfaction Improvement Programme survey revealing AIRTAC
satisfaction rates of more than 80 percent.
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