Wed, Dec 24, 2008
Phone Calls Don't Cut It Anymore
With storms beating the country from the East Coast to the
West, Frontier Airlines issued the following travel advice to its
customers and other air travelers: If at all possible, check your
carrier's Web site for flight status information before calling
reservations.
"While we certainly will help every one of our customers who
calls in to our reservations group for assistance, the vast
majority of calls are inquiries about the status of a particular
flight," said Cliff Van Leuven, Frontier's Vice President of
Customer Service. "That information is quicker and easier to access
via a visit to our Web site during periods of bad weather."
By far, the better route for customers who want to find out the
status of their flight, Van Leuven says, is the Frontier Web
site... and he adds that's often the best option for passengers on
any airline, not just Frontier.
"The flight status information on our site is updated in real
time," Van Leuven said, "and has up-to-the-minute accuracy, so no
one will go wrong by checking the status of their flight on our
site."
In the past, airlines told customers to call to check their
flight status in times of bad weather. "We now have technology --
in this case the internet -- that can help with this better and
faster than calling in and having to wait on hold to get the same
information from a representative facing a lengthy queue of people
in need of assistance."
"The new mantra should be, 'Go to your airline's WEB SITE for
the most updated information about the status of your flight,'" Van
Leuven concluded.
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