Collaborative Customer Database Aimed At Saving Time

L-3 Communications Avionics Systems announced Thursday the launch of its Collaborative Customer Database. The database is the new foundation from which L-3 Avionics provides customer support and features a case-number based system that logs individual communications with customers who call the company’s service line.

"This new system streamlines L-3 Avionics’ customer service by immediately bringing our customer support personnel and engineers up to date on individual customer cases," said Larry Riddle, vice president of business development. "In many cases, we’re seeing the duration of troubleshooting calls drop 15-20 minutes each, which saves L-3 dealers and repair facility avionics technicians significant time."

The company adds the database enables support personnel and field service engineers to reference previous discussions, as well as actions taken in resolving issues. L-3 Avionics field service engineers can now quickly ascertain what steps have already been taken in solving a customer’s issue, implement additional steps if needed, and follow up aided by a complete record of the matter.

L-3 Avionics Systems has provided avionics technologies to aviation markets for more than 45 years. The company recently introduced the SmartDeck Integrated Flight Controls and Display System, a next-generation avionics suite, in addition to products including the GH-3000 electronic and J.E.T. standby instruments, SkyWatch collision avoidance system, Stormscope lightning detection system, and the IRIS Infrared Imaging System.

FMI: www.l-3avionics.com