Mon, Mar 22, 2010
Every year, Cessna invests crucial time and assets to provide
their customers with the utmost service. In order to provide
this service to Citation owners and operators, Cessna created a
worldwide network of nine Cessna-owned Citation Service Centers and
24 Authorized Citation Service Centers.
At each center, expert Citation technicians can provide
specialized services including on-ground support and phase
inspections, avionic and airframe modifications, damage repair,
engine overhauls, hot section inspections, interior refurbishment,
and exterior painting.
In order to make sure that all services are completed as quickly
and efficiently as possible, Cessna also developed an extensive
network for parts distribution. Citation Parts Distribution
(CPD) supplies parts worldwide for aircraft owners and operators,
FBO’s, and satellite Citation Service Centers. By
monitoring service activity at all Citation service locations, CPD
is able to track part usage trends and identify fast moving parts
(parts that have ready demand) before stock runs low. This
helps to ensure that when a customer gets an AOG requirement
(Aircraft on Ground), CPD can fill that requirement same day,
drastically decreasing service wait time.
Cessna remains dedicated to building this network of customer
service and growing the number of service centers available for
customers. On February 2, 2010, the Cessna Aircraft Company
announced a further expansion to their Citation Service Center
network.
In cooperation with its sister company, Bell Helicopter, Cessna
will open a parts distribution center for Citation operators in
Asia and the Pacific Rim region. Mark Paolucci,
Cessna’s Senior Vice President of Customer Service, said in
the announcement, “It made sense…to bring the same
increased Citation parts availability and decreased response time
for AOG situations to our customers in this
region.”
More News
Option Approach An approach requested and conducted by a pilot which will result in either a touch-and-go, missed approach, low approach, stop-and-go, or full stop landing. Pilots >[...]
"Emirates is already the world's largest Boeing 777 operator, and we are expanding our commitment to the program today with additional orders for 65 Boeing 777-9s. This is a long-t>[...]
(Pilot) Reported That There Was A Sudden And Violent Vibration Throughout The Airplane That Lasted Several Seconds Analysis: The pilot was returning to his home airport at an altit>[...]
“This recognition was evident during the TBMOPA Annual Convention, where owners and operators clearly expressed their satisfaction with our focus on customer service, and enc>[...]
Overhead Maneuver A series of predetermined maneuvers prescribed for aircraft (often in formation) for entry into the visual flight rules (VFR) traffic pattern and to proceed to a >[...]
ANN's Daily Aero-Term (11.19.25): Option Approach
See All