Avidyne Launches Expanded Tech Support Operations | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-10.28.24

Airborne-NextGen-10.29.24

Airborne-Unlimited-10.30.24

Airborne-Unlimited-10.24.24

Airborne-Unlimited-10.25.24

Tue, Dec 18, 2007

Avidyne Launches Expanded Tech Support Operations

Two New Options For Immediate Access To Technical Experts

On Monday, Avidyne introduced two new offerings aimed at improving technical support for its dealer network. The new TechLine and TechChat support services offer rapid access to Avidyne technical support experts, and will complement Avidyne's current technical support hotline with advance email notification and telephone callback services outside normal business hours and web-based instant messaging.

With TechLine after-hours telephone support, calls go to live call center specialists who gather information about an inquiry and send an advance email notification to Avidyne technicians for attention at the beginning of next business day. If the matter is urgent, TechLine callers can request an immediate call back from an on-call Avidyne technician.

TechChat provides an alternative method to contact Avidyne Technical Support for immediate answers to quick questions during normal business hours -- from 0800 to 2030 US Eastern Time. The avionics maker notes the timeliness and multitasking flexibility of an instant message dialog can save time over telephone and email contact.

"TechChat and TechLine give our dealers and distributors two great new channels for connecting to Avidyne support to get answers to their technical questions," said Jerry Henry, Senior Manager of Support Services. "TechLine helps dealers get next-day responses to questions and even faster responses to urgent matters outside of normal business hours. And TechChat is a terrific time-saving tool for instantaneous dialogs on technical matters."

"The expansion of our technical support services is driven by the continuing growth of our product lines, our dealer base and our business worldwide," said Avidyne President Dan Schwinn. "TechLine and TechChat give our distributors efficient and timely tools for helping their technicians deliver excellent service to our mutual avionics customers."

FMI: www.avidyne.com

Advertisement

More News

Senator Pushes FAA to Accelerate Rocket Launch Licensing

States That Current Process is Damaging National Aerospace Development US Senator Jerry Morgan is pushing the FAA to speed up the process for rocket launch licensing. He argues tha>[...]

Classic Aero-TV: RJ Gritter - Part of Aviation’s Bright New Future

From 2015 (YouTube Edition): Model Aviator Aims For Full-Scale Career While at the 2015 Indoor Electric RC Festival, referred to as eFest, ANN CEO and Editor-In-Chief, Jim Campbell>[...]

Aero-FAQ: Dave Juwel's Aviation Marketing Stories -- ITBOA BNITBOB

Dave Juwel's Aviation Marketing Stories ITBOA BNITBOB ... what does that mean? It's not gibberish, it's a lengthy acronym for "In The Business Of Aviation ... But Not In The Busine>[...]

ANN's Daily Aero-Linx (10.27.24)

Aero Linx: Cardinal Flyers Online The Cardinal Flyers Online Web site was created and is maintained by me, Keith Peterson. My wife Debbie and I have owned a 1976 RG since 1985. Wit>[...]

ANN's Daily Aero-Term (10.27.24): Clearance Void If Not Off By (Time)

Clearance Void If Not Off By (Time) Used by ATC to advise an aircraft that the departure release is automatically canceled if takeoff is not made prior to a specified time. The exp>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2024 Web Development & Design by Pauli Systems, LC