Aero-News: Quote of the Day

ANN's Quote of the Day usually derives from current news, though we reserve the right to pick quotes out of history that have a bearing on the day's events and issues.

Sometimes, you'll find them timely and in keeping with the content of the day's news... and sometimes, they'll just be thought-provoking.

Reader suggestions and comments are welcome... and if particularly intriguing, timely, or poignant, may themselves become future Quotes of the Day.

Let us hear from you, folks!

Aero-News Quote of the Day

"We did everything we could from a customer service perspective. We initiated call-outs yesterday evening. We diverted a Melbourne aircraft bound for Hamilton Island into Sydney. I think that's excellent customer service, given the fact that we were denied getting an aircraft into Sydney Airport given the curfew."

Source: Jetstar spokesman Simon Westaway, defending the Qantas low-cost subsidiary's handling of a domino-effect incident this weekend resulting from the late arrival of a Jetstar flight past the curfew time at Sydney International Airport. In the end, two flights were delayed... making for several unhappy fliers.

FMI: www.jetstar.com/au/index.html