In
recent months, Lycoming reminds us that it has dedicated its
resources to resolving issues related to certain crankshafts and
crankshaft gear bolts. Following is an update on the significant
progress that has been made on these issues.
Lycoming tells us, "All issues related to the Service Bulletins
and crankshaft manufacturing have been addressed and solutions are
in full swing. We have made tremendous progress and engines are
being returned to customers."
Crankshaft recall
Manufacturing of crankshafts for the affected engines has been
fully approved by the FAA and is
underway. To date, more than 1100 crankshafts have been forged
using a new, more rigorous manufacturing process and have
passed all the newly-developed tests.
These shafts are moving through the rest of the production
process and are being installed in engines. More than 285
engines of the 912 affected by Service Bulletin 552 have
been returned to their owners.
Engines affected by Service Bulletin 553 required
testing to determine if the crankshafts were defective. Of the 742
affected engines, 548 have been tested so far and 381 of those have
been determined safe and returned to service. Testing continues on
these shafts at a rate of more than 50 per week.
The company plans to complete the return of all engines to
service by early in the second quarter of 2003.
Bolt recall
To date, more than 5200 bolt replacement kits have been sent to
customers. Lycoming has additional kits available in stock if
customers have not yet completed the repair. The cost of the
repairs was covered by Lycoming. The manufacturing issue with the
bolts occurred and was rectified between 1996 and 1998.
Customer Care Program
Lycoming's Customer Care Program for those affected by the
crankshaft recall continues to help alleviate the inconvenience
caused by the recalls. There had been some concern surrounding the
company's requirement that customers sign a General Release to
participate in the program. Lycoming says, "Due to this concern and
some confusion around the release language, we are reassuring
customers that accepting our Customer Care Program with its general
release will not adversely affect future claims for coverage such
as engine warranty, the cost of replacing the crankshafts, future
claims arising from the engines unrelated to the grounding, and
their insurers' subrogation rights for unreleased claims."
The
company's press release continued, "We have earmarked more than $35
million to cover the costs of the repair and customer care programs
and continue to feel this number is sufficient to complete the
tasks.
"As safety is our top priority, with support and guidance from
the FAA, we are confident in the steps we have taken to ensure
quality in our manufacturing and testing processes. In addition,
our customer service organization has worked diligently to move
customers through the recall process as quickly as possible.