Online Topics Include Safety, Security, And Customer Service

NATA Safety 1st has launched an online Customer Service, Safety & Security Module it says will address the service, security and safety needs of every FBO employee.

Included in the training introduced Thursday are customer service, safety and security best practices and procedures, vivid videos and photos to help shape understanding, quizzes throughout to reinforce major concepts and a final exam to ensure comprehension - all combined in a thorough online package for consistent training an FBO staff.

Topics addressed in the training module include:

• Understanding of the tasks line specialists perform on the ramp.
• Terminology used to talk to pilots on the ramp and radio.
• An overview of ramp safety concerns.
• Information necessary to cross-train staff members to help on the ramp with tasks such as marshalling.
• In-depth discussions of processes on operational security from the ramp to the hangars to the office.

"Safety may typically start with line specialists, but it does not end with them," said NATA Director of Safety and Training Amy Koranda. "All employees have a stake in ensuring that an FBO is operating in accordance with the highest service, safety and security standards. The customer service, safety and security training module opens up an opportunity to train your entire staff."

NATA's Safety 1st Online training such as this Customer Service, Safety & Security module is comprehensive - everything needed to train, test and track employees is included in convenient online modules. Pricing for the online training is based on a sliding scale.

FMI: www.nata.aero/onlinetraining