Will Align Helicopter Support With Existing Successful Model

Rolls-Royce has launched a 24/7 Operations Center for its civil helicopter engines to deliver round-the-clock support for its global customer base. The new Center is the focal point of a series of improvements to the customer experience for helicopter engine operators and fleets, aimed at further enhancing mission success.

The new Operations Center will align helicopter engine support with a model already proven successful in both civil and military operations.

Greg Fedele, Rolls-Royce, Senior Vice President, Helicopters, said: "Rolls-Royce has always been focused on ensuring a smooth, seamless customer experience. Now, we are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction."
 
Greg added, "Helping customers keep their mission success at a high level is our objective, and the Operations Center demonstrates that Rolls-Royce is focused on that goal every day."
 
Operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support center, aligning overall support processes with the Rolls-Royce Defense Operations Center in Indianapolis.

FMI: www.rolls-royce.com