Also Names Metrojet As Authorized Citation Service Facility In Hong Kong

A couple of updates from Cessna from the Singapore Air Show. The company announced Tuesday that it has reached agreement with sister company Bell Helicopter to use Bell’s Asia parts distribution facility in Singapore to further enhance parts distribution to Citation operators in Asia and the Pacific Rim region.

“We’ve had remarkable success with our partnership with Bell’s European parts center announced last year. It made sense to continue building on that success and bring the same increased Citation parts availability and decreased response time for AOG situations to our customers in this region,” said Mark Paolucci, Cessna senior vice president, Customer Service.

AOG, or Aircraft on Ground, means the aircraft needs a part to operate and is the most urgent of any aircraft service requirement. Paolucci said operators will continue to work directly with Cessna’s full customer support network of authorized service centers.

“This new process is completely transparent to the customer, other than seeing their aircraft operational again much quicker as this new process moves the part one day closer,” Paolucci said.

Meanwhile, Cessna says it has named Metrojet Ltd., located on Hong Kong International Airport (HKG), Hong Kong Business Aviation Centre, in Lantau, Hong Kong, as an authorized Citation service facility for the Citation XLS and XLS+.

Citation XLS

“Appointing Metrojet will further enhance the support we provide our customers in this region. Metrojet will join a growing group of authorized facilities we are establishing in the region to support this rapidly growing market,” said Mark Paolucci, Cessna senior vice president, Customer Service.

Metrojet provides a wide range of maintenance services and is considered a premier provider of business aircraft services in Hong Kong and the region, Paolucci said.

Cessna will work with Metrojet in the coming months to upgrade its support services to include the remaining Citation product line.

FMI: www.cessna.com