Textron Aviation Unveils Upgraded Warranty Claims Processing Website | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-06.02.25

Airborne-NextGen-06.03.25

AirborneUnlimited-06.04.25

Airborne-AffordableFlyers-06.05.25

AirborneUnlimited-06.06.25

Mon, May 21, 2018

Textron Aviation Unveils Upgraded Warranty Claims Processing Website

Integrates New Functionality And Post-Purchase Support

Textron Aviation has launched its upgraded warranty claims processing site at the company’s 2018 Customer Conference in Wichita, KS. The improved site integrates new functionality into its claim processing and post-purchase support designed to provide a simple, convenient and intuitive experience for customers. The upgraded claims site can be accessed online by visiting claims.txtav.com.

Through a customer advisory board (CAB), the company worked directly with customers to develop the site to deliver a more seamless online experience. To capture the full spectrum of user perspectives, the CAB consisted of 14 individuals in a variety of roles and organizations, including directors of maintenance, owner operators, aircraft management companies, flight departments, authorized service facilities, international customers and mechanics.

“Working hand-in-hand with our customer advisory board over the span of several months, we worked to ensure we fully understood customer needs and priorities when interacting with the claims processing site,” said Kriya Shortt, senior vice president of Customer Service. “And I’m thrilled with the result – a streamlined, intuitive site that equips customers with the tools to more efficiently and easily submit their claims, which instills greater confidence in the ease and accuracy of their claims.”

In addition to streamlining claims processing, additional improvements have been driven into post-purchase support for customers. Notably, charges on rotable parts for overhaul, which are over and above the standard overhaul price have been removed, eliminating unforeseen charges for the customer. Also, pay-in-advance customers who make core deposits with a credit card will now automatically receive the deposit back on their credit card after the claim has been settled.

(Source: Textron Aviation news release)

FMI: www.txtav.com

Advertisement

More News

Citation Operators Get Another Flight Data Connection for QA

LinxUs System Adds Capabilities for Data-Driven Operators Textron Aviation announced another option for operators processing their post-flight data, adding interoperability with GE>[...]

ANN's Daily Aero-Linx (06.01.25)

Aero Linx: The de Havilland Moth Club Ltd The de Havilland Moth Club evolved from a belief that an association of owners and operators of Moth aeroplanes should be formed to create>[...]

NTSB Final Report: Bellanca 8GCBC

(Pilot) Inadvertently Applied Excessive Braking Action, And The Airplane Nosed Over Analysis: The pilot reported that, while landing at a remote, rough and uneven airstrip in a tai>[...]

Aero-News: Quote of the Day (06.01.25)

“MCADT is committed to rapidly integrating armed first-person view drones into the FMF, enhancing small-unit lethality and providing organic capabilities that warfighters cur>[...]

Classic Aero-TV: High-Speed Match-up - Venom and GE Rebirth A Legend

From 2017 (YouTube Edition): Major Engine Supplier Joins Forces With Small Aircraft Manufacturer… GE recently made an agreement with Venom Aircraft to supply engines for the>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2025 Web Development & Design by Pauli Systems, LC