Tue, Dec 27, 2011
AOG... it stands for Aircraft On Ground and what it really means
is that an expensive and critical asset, a company's much needed
business aircraft, is not in the air when it needs to be. To the
folks at Gulfstream, those are fighting words... even though the
Gulfstream line is rumored to boast over a 99% reliability
rate.
Gulfstream's Airborne Product Support team is ready 24/7/365 in
order to keep down the expenses of 'down time." As a matter of
fact, a timely Gulfstream assistance flight can reportedly save two
days or more of waiting for a replacement windshield or tire. The
Gulfstream APS has two dedicated G100 aircraft to "transport
technicians and/or flight-essential parts to aircraft under
warranty at airports within North America, Central America and the
Caribbean." Even if the stricken bird is outside of a G100's range,
the birds can be used to rush the parts and/or technicians to a
major airline hub where they can hop a commercial flight to reach
the customer's aircraft, ASAP.
These folks don't live by a calendar, they live by a
stopwatch... According to Gulfstream, the APS Team employs eight
dedicated pilots and a full-time manager to oversee the operation.
Even more important; Gulfstream Boss Larry Flynn has insisted that
the service manager on duty at Gulfstream's headquarters in
Savannah, GA, have the authority to dispatch the G100 without
seeking approval from senior management.
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