Sun, Oct 31, 2010
Online Topics Include Safety, Security, And Customer
Service
NATA Safety 1st has launched an online Customer Service, Safety
& Security Module it says will address the service, security
and safety needs of every FBO employee.
Included in the training introduced Thursday are customer
service, safety and security best practices and procedures, vivid
videos and photos to help shape understanding, quizzes throughout
to reinforce major concepts and a final exam to ensure
comprehension - all combined in a thorough online package for
consistent training an FBO staff.
Topics addressed in the training module include:
- Understanding of the tasks line specialists perform on the
ramp.
- Terminology used to talk to pilots on the ramp and radio.
- An overview of ramp safety concerns.
- Information necessary to cross-train staff members to help on
the ramp with tasks such as marshalling.
- In-depth discussions of processes on operational security from
the ramp to the hangars to the office.
"Safety may typically start with line specialists, but it does
not end with them," said NATA Director of Safety and Training Amy
Koranda. "All employees have a stake in ensuring that an FBO is
operating in accordance with the highest service, safety and
security standards. The customer service, safety and security
training module opens up an opportunity to train your entire
staff."
NATA's Safety 1st Online training such as this Customer Service,
Safety & Security module is comprehensive - everything needed
to train, test and track employees is included in convenient online
modules. Pricing for the online training is based on a sliding
scale.
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