A Service Plan for New Falcon Operators

Dassault has just launched ‘FalconCare’, a worldwide comprehensive “nose to tail” service support plan for new Falcons. The program is designed to take all the surprises out of budgeting for maintenance operations by offering a fixed cost per hour payment schedule. It was developed after extensive discussions with current Falcon operators.

“’FalconCare’ reflects our commitment to provide extraordinary customer service to our customers,” said John Rosanvallon, President and CEO of Dassault Falcon. “It particularly addresses the needs of a growing number of customers that have never owned an aircraft before and don’t have a maintenance department. Even those with trained maintenance people, however will find the program provides financial benefits."

“The name ‘FalconCare’ sums up our approach to supporting our operators,” said Olivier Villa, Senior Vice President of Civil Aircraft at Dassault Aviation. “We know how important it is for Falcon operators to have a first rate maintenance program with predictable costs. Our objective with ‘Falcon Care’ is to ensure they receive top level service with a totally predictable budget for every aspect of supporting the airplane,” he added.

‘FalconCare’ is a six-year renewable support program that covers scheduled and unscheduled maintenance. It includes parts and labor throughout the entire Falcon Authorized Service Center network; AOG on-site technical assistance and mandatory and recommended Service Bulletins. Service maintenance management will eventually be
included as well.

“The beauty of the program,” said Villa “is that it is totally flexible. We’ve designed it so that companies that have fully staffed maintenance departments can obtain a light level that compliments their capabilities while customers with little or no staff can rely on ‘FalconCare’ to take care of virtually everything.”

FMI: www.falconjet.com