Things To Think About When Choosing Aircraft Service Provider

NATA has a new customer service initiative produced by its Aircraft Maintenance & System Technology Committee. The new initiative provides a list of questions that aircraft owners and operators should ask when considering conducting business with an aircraft service facility.

The committee’s chairman, David Smith of Jet Aviation, praised the initiative as a means by which aircraft owners and operators can eliminate uncertainty and errors in choice when looking for quality maintenance service.

"Over the last year, the Maintenance Committee has been working on ways to establish best practice methods to enhance the quality of service given to our customers," Smith said. "Establishing this checklist for customers is an excellent opportunity for both the service provider and the customer to know exactly what is expected when performing maintenance on an aircraft.

"As the questionnaire states, obtaining the proper answers when selecting a service provider so that your company is protected from the burdens of administrative misunderstandings, operation delays and potential financial losses is a must in today’s world," Smith concluded.

FMI: www.nata.aero/about/documents/ChecklistModified_001.doc