Field And Airborne Support Teams (FAST) Get G450 Operator Back In Air Quickly

Gulfstream Aerospace Corp. recently completed its 5,000th airborne support flight, achieving the milestone more than 13 years after Gulfstream launched business aviation’s first airborne maintenance and support service in May 2002.

The Gulfstream Field and Airborne Support Teams, otherwise known as FAST, use two dedicated aircraft to deliver flight-essential parts and technicians to operators in North America, Central America and the Caribbean. The service, which has accumulated more than 16,600 flight hours and 8 million nautical miles since its inception, operates 24 hours a day, seven days a week.

In the case of airborne mission No. 5,000, FAST pilots Ty Ung and Shanon Baker departed Savannah to deliver a section of an engine bleed air duct to a G450 at its home base at Illinois’ Waukegan National Airport, which is approximately 45 miles north of Chicago. The aircraft made its scheduled flight the next morning.

“Returning an aircraft to service with minimal downtime is what FAST is all about,” said Derek Zimmerman, president, Gulfstream Product Support.  “It takes a tremendous effort to pull off a swift, well-coordinated response to operators whose aircraft are unexpectedly grounded as a result of needed parts or technical assistance. FAST members have consistently met the challenge and continue to find ways to improve on what they do.”

The airborne support element of FAST comprises two G150 aircraft, more than 50 technicians and pilots and a support team of more than 230 people. FAST also includes support vehicles throughout the U.S. and Europe, including a 74-foot tractor-trailer based in Savannah, seven custom-equipped trucks and a custom-equipped van. Along with the airborne unit, which went on more than 580 missions and accumulated 2,378 flight hours in 2015, FAST has a ground unit that includes 12 dedicated maintenance engineers who can be dispatched by airplane, train, automobile or van from their bases in Europe, Asia and the Middle East to resolve maintenance issues.

“The decision in 2002 to take the necessary support to customers rather than having them come to one of our service centers was a game-changer,” said Mitch Choquette, vice president, Customer Support, Gulfstream. “More than 10 years of airborne support provided us with the insight to expand our in-theater support with mobile maintenance vehicles. FAST specializes in aircraft-on-ground situations, and it has evolved to include scheduled maintenance. We will continue to look into new and better ways to support customers with this unique part of our business.”

(Image provided with Gulfstream news release)

FMI: www.gulfsream.com