New Facility The Company's Customer Service Headquarters
During the company's 40th Anniversary celebration at its Grand
Prairie, TX, headquarters last week, American Eurocopter cut the
ribbon for its new, state-of-the-art Customer Service and Fleet
Operations Center (CSFC).
"As the leading helicopter supplier in the United States, our
customers deserve superior customer support," says Marc Paganini,
President and CEO of American Eurocopter. "Our new Customer Service
and Fleet Operations Center will put us in the position to provide
the best customer support in the industry."
The CSFC is intended to improve American Eurocopter's support
and services. The company has on-going investments in local repair
and overhaul capabilities, an ever-growing local supply chain, as
well as an extensive investment in training and simulation
services. To better align itself to meet evolving customer needs,
the company has also undergone an organizational change that
combined its marketing, sales and customer support functions into a
single, streamlined operation. This streamlining allows for
seamless support of its products from sales and delivery through
their full service life.
"This is not just a move to a new location with new technology,"
explains Larry Roberts, American Eurocopter's Vice President of
Sales, Marketing and Customer Support. "The CSFC is a major step
forward for our business, and it is part of an initiative designed
to bring our customer service and support to the top of the
industry. If a customer can't fly, we don't want it to be on our
account."
The investment in this new Customer Service and Fleet Operations
Center is just one of the more visible efforts that American
Eurocopter and Eurocopter have been making to achieve their stated
goal of providing their customers with the best service and support
in the industry. This is the third customer support center that has
been opened by the Eurocopter Group within the last 20 months, with
the first two being opened in Europe (La Durane, France) and Asia
(Hong Kong). American Eurocopter's CSFC is designed to not only
enhance the company's ability to support its local customers, but
it will also be linked-in to the existing centers in La Durane and
Hong Kong to ensure that customers have access to the logistics and
technical support capabilities of Eurocopter and its 14,000 global
employees.
This facility will be staffed by American Eurocopter's team of
supply and service specialists. American Eurocopter says the new
CSFC will offer expanded on-site hours of operations as well as
programs and processes that will allow the team to be more
proactive in meeting customers' needs.