Wed, Mar 17, 2010
$228 Million To Upgrade Telephone System To VoIP
General Dynamics Information Technology has been awarded a
contract to support and modernize the FAA's Administrative Voice
Enterprise Services (FAVES) program. The single-award contract is
valued at $228 million over ten years.
General Dynamics will provide managed services support that
includes operations and maintenance, technology refresh and
upgrades to existing administrative telephony systems and provide
new administrative telephony systems and services. The company will
sustain FAA legacy systems until replaced, plan and design for
future needs and implement operations and maintenance of an
enterprise solution to meet the FAA’s administrative
telephony services requirements.
Through FAVES, the FAA will migrate from their current Public
Branch Exchange (PBX)-based environment to a modern infrastructure
based on a Voice-over-Internet Protocol (VoIP) and IP telephony
technologies. The program will service the National Airspace System
operational facilities and administrative offices, such as legacy
regional offices, in addition to approximately 1,000 facilities and
administrative offices, such as FAA headquarters, the Mike Monroney
Aeronautical Center and the William H. Hughes Technical Center. In
all, the program will support more that 64,000 users throughout the
United States, U.S. territories and facilities in Germany, Belgium
and Singapore.
“General Dynamics is pleased to have this opportunity to
apply its knowledge and expertise in upgrading telecommunications
systems to the FAVES program,” said Charlie Plummer, vice
president and general manager of General Dynamics Information
Technology’s sector responsible for this contract.
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