CEO Hopes To Settle Proposed Penalty
When news first surfaced last week of Southwest Airlines'
failure to comply with mandatory safety inspections on dozens of
its jets in 2007, the Dallas-based low-cost carrier adopted a
measured, though defiant, tone in its statements to the press. The
airline insisted it received permission from the FAA and Boeing to
keep the planes flying, even as the deadline passed for surface
fatigue tests... and pointedly noted the airline has an enviable
safety record.
Over the past three days, however, Southwest has changed its
colors somewhat. As ANN reported, the carrier
voluntarily pulled 38 of its planes from service Wednesday, after
it failed to determine whether the fatigue tests had been
performed; another five suspect planes were already in for
maintenance.
The checks in question focused on structural and skin fatigue
along the cabin windows of older 737-300 and -500 models. As it
turns out, four of those grounded aircraft required repairs,
according to the airline.
Southwest CEO Gary Kelly and other airline officials also
stepped away from their earlier comments, criticizing the FAA for
unfairly targeting his airline and exaggerating the safety
concerns.
On Wednesday, Kelly met with Acting FAA Administrator Robert
Sturgell to discuss the issue... and he emerged from those talks
much like a chastened child, walking back from the woodshed.
"I am not satisfied we are as
compliant" with maintenance requirements "or as safe as we could
be," Kelly said following that meeting, reports The Rocky Mountain
News. He also vowed Southwest would revamp its maintenance
procedures; earlier this week, the airline placed three maintenance
supervisors on paid leave.
"We will certainly be very cooperative in working with the FAA,"
Kelly said. "I told them we were determined to do whatever was
necessary," adding the agency "gave us very stern marching
orders."
Southwest hopes to reach a settlement agreement to the $10.2
million fine proposed by the FAA last week, officials added.
"We apologized to the FAA. We acknowledged we can do better,"
Ron Ricks, executive vice president for law, airports and public
affairs at Southwest, told The New York Times.
In addition to (hopefully) avoiding further oversight ire,
Southwest's very public acts of contrition are also intended to
encourage Southwest passengers to have faith in the airline, and
restore its vaunted reputation among customers.
"There are some that have lost trust in Southwest Airlines,"
Kelly said. "We will have to regain that trust."