Wed, Dec 24, 2008
Phone Calls Don't Cut It Anymore
With storms beating the country from the East Coast to the
West, Frontier Airlines issued the following travel advice to its
customers and other air travelers: If at all possible, check your
carrier's Web site for flight status information before calling
reservations.
"While we certainly will help every one of our customers who
calls in to our reservations group for assistance, the vast
majority of calls are inquiries about the status of a particular
flight," said Cliff Van Leuven, Frontier's Vice President of
Customer Service. "That information is quicker and easier to access
via a visit to our Web site during periods of bad weather."
By far, the better route for customers who want to find out the
status of their flight, Van Leuven says, is the Frontier Web
site... and he adds that's often the best option for passengers on
any airline, not just Frontier.
"The flight status information on our site is updated in real
time," Van Leuven said, "and has up-to-the-minute accuracy, so no
one will go wrong by checking the status of their flight on our
site."
In the past, airlines told customers to call to check their
flight status in times of bad weather. "We now have technology --
in this case the internet -- that can help with this better and
faster than calling in and having to wait on hold to get the same
information from a representative facing a lengthy queue of people
in need of assistance."
"The new mantra should be, 'Go to your airline's WEB SITE for
the most updated information about the status of your flight,'" Van
Leuven concluded.
More News
From 2023 (YouTube Version): Legacy of a Titan Robert (Bob) Anderson Hoover was a fighter pilot, test pilot, flight instructor, and air show superstar. More so, Bob Hoover was an i>[...]
Get The Latest in Aviation News NOW on Instagram Are you on Instagram yet? It's been around for a few years, quietly picking up traction mostly thanks to everybody's new obsession >[...]
Aero Linx: B-52H Stratofortress The B-52H Stratofortress is a long-range, heavy bomber that can perform a variety of missions. The bomber is capable of flying at high subsonic spee>[...]
Altimeter Setting The barometric pressure reading used to adjust a pressure altimeter for variations in existing atmospheric pressure or to the standard altimeter setting (29.92).>[...]
"Knowing that we play an active part in bettering people's lives is extremely rewarding. My team and I are very thankful for the opportunity to be here and to help in any way we ca>[...]