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Thu, Mar 12, 2009

Sporty's Intros 'Fly-Thru Service' For Order Pickup

"Yeah, I'll Have #3 Flight Bag Special, Medium Coke... Hold The AOPA Watch"

Aiming to balance customer service, mobility, and the unconventional schedules of many pilots, Sporty's Pilot Shop recently introduced "Sporty's Fly-Thru Service." As the name implies, the new customer service initiative makes it possible for customers to fly to Sporty's and pick up their order in person 24 hours a day, seven days a week.

Orders placed via the telephone or online before 6:00 pm Monday – Friday can be picked up the same day the order is placed. Fly-Thru Service is also available on weekends with an order placed at 1-800-SPORTYS between 11:00 am and 3:00 pm on Saturday or Sunday. Sporty's is located at Ohio's Clermont County Airport (I69), east of Cincinnati.

"We have personnel on site 24 hours a day since we also manage the airport," said John Zimmerman, Sporty's Vice President. "This arrangement allows us to provide a unique level of customer service and personal attention for our customers."

Company personnel say pilots who need a chart for an unexpected trip, for example, can place the order and get the chart at their own convenience. Sporty's Fly-Thru Service will accommodate any last-minute pilot needs for an impending trip... or even for a quick gift.

For those in less of a hurry, Sporty's store is open seven days a week where pilots can try on various headsets, get a personal demo of Sporty's training courses, examine Sporty's line of Flight Gear bags and much more. Sporty's FBO partner, Eastern Cincinnati Aviation, provides a full complement of aircraft services while you shop.

FMI: www.sportys.com/directions

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