Sun, Apr 02, 2006
Last week, Avidyne
Corporation announced a company-wide initiative to expand and
enhance customer service and support for owner-pilots who use
Avidyne products -- including Entegra integrated flight decks,
FlightMax multi-function displays and TAS600 series active
surveillance traffic advisory systems.
Under the new initiative, dedicated customer support teams will
focus on current Avidyne owners and the Release 6.0 software
upgrade program for the Entegra integrated flight deck. On-hand
inventory of Entegra and FlightMax multi-function display system
components has been increased to minimize downtime on repairs and
expedite exchanges. The initiative will also provide more intense
training for support personnel and Avidyne dealers.
The initiative also includes the appointment of Eric Schmidlin
as Director of Customer Service & Support.
"We’re building the avionics industry’s best
customer service organization to go along with the industry’s
best-selling and easiest-to-use systems for light general aviation
aircraft," said Mark Sandeen, Avidyne’s vice president of
sales and marketing. "With his impressive experience and proven
track record, Eric will play a key role in leading our support
teams to deliver on our '100 percent customer satisfaction'
guarantee."
Schmidlin (below, right) held the position of general manager of
Ryan International prior to its merger with Avidyne. Prior to
joining Ryan, Schmidlin was an operations leader and project leader
at Honeywell Aerospace and was Manufacturing Research Fellow at
Boeing Corporation. Schmidlin holds master’s degrees in
management and in mechanical engineering from the Massachusetts
Institute of Technology.
Dedicated customer
support teams will focus on current Avidyne owners and the Release
6.0 software upgrade program for the Entegra integrated flight
deck. On-hand inventory of Entegra and FlightMax multi-function
display system components has been increased to minimize downtime
on repairs and expedite exchanges. The initiative will also provide
more intense training for support personnel and Avidyne
dealers.
"Eric’s leadership of our expanded customer support
organization is an important step forward in our continued growth,"
said Avidyne president Dan Schwinn. "Our support initiative also is
an outward sign of a broader commitment to infuse a
customer-centric mindset across all parts of our company. With
comprehensive input and feedback from OEM partners, the dealer
network, owners and Avidyne employees, the support team will have
latitude to implement process improvements and make decisions to
ensure customer satisfaction."
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