Avidyne Launches Expanded Tech Support Operations | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-04.22.24

Airborne-Unlimited-04.16.24

Airborne-FlightTraining-04.17.24 Airborne-AffordableFlyers-04.18.24

Airborne-Unlimited-04.19.24

Join Us At 0900ET, Friday, 4/10, for the LIVE Morning Brief.
Watch It LIVE at
www.airborne-live.net

Tue, Dec 18, 2007

Avidyne Launches Expanded Tech Support Operations

Two New Options For Immediate Access To Technical Experts

On Monday, Avidyne introduced two new offerings aimed at improving technical support for its dealer network. The new TechLine and TechChat support services offer rapid access to Avidyne technical support experts, and will complement Avidyne's current technical support hotline with advance email notification and telephone callback services outside normal business hours and web-based instant messaging.

With TechLine after-hours telephone support, calls go to live call center specialists who gather information about an inquiry and send an advance email notification to Avidyne technicians for attention at the beginning of next business day. If the matter is urgent, TechLine callers can request an immediate call back from an on-call Avidyne technician.

TechChat provides an alternative method to contact Avidyne Technical Support for immediate answers to quick questions during normal business hours -- from 0800 to 2030 US Eastern Time. The avionics maker notes the timeliness and multitasking flexibility of an instant message dialog can save time over telephone and email contact.

"TechChat and TechLine give our dealers and distributors two great new channels for connecting to Avidyne support to get answers to their technical questions," said Jerry Henry, Senior Manager of Support Services. "TechLine helps dealers get next-day responses to questions and even faster responses to urgent matters outside of normal business hours. And TechChat is a terrific time-saving tool for instantaneous dialogs on technical matters."

"The expansion of our technical support services is driven by the continuing growth of our product lines, our dealer base and our business worldwide," said Avidyne President Dan Schwinn. "TechLine and TechChat give our distributors efficient and timely tools for helping their technicians deliver excellent service to our mutual avionics customers."

FMI: www.avidyne.com

Advertisement

More News

ANN's Daily Aero-Term (04.25.24): Airport Rotating Beacon

Airport Rotating Beacon A visual NAVAID operated at many airports. At civil airports, alternating white and green flashes indicate the location of the airport. At military airports>[...]

ANN's Daily Aero-Linx (04.25.24)

Aero Linx: Fly for the Culture Fly For the Culture, Inc. is a 501(c)(3) non-profit organization that serves young people interested in pursuing professions in the aviation industry>[...]

Klyde Morris (04.22.24)

Klyde Is Having Some Issues Comprehending The Fed's Priorities FMI: www.klydemorris.com>[...]

Airborne 04.24.24: INTEGRAL E, Elixir USA, M700 RVSM

Also: Viasat-uAvionix, UL94 Fuel Investigation, AF Materiel Command, NTSB Safety Alert Norges Luftsportforbund chose Aura Aero's little 2-seater in electric trim for their next gli>[...]

Airborne 04.22.24: Rotor X Worsens, Airport Fees 4 FNB?, USMC Drone Pilot

Also: EP Systems' Battery, Boeing SAF, Repeat TBM 960 Order, Japan Coast Guard H225 Buy Despite nearly 100 complaints totaling millions of dollars of potential fraud, combined with>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2024 Web Development & Design by Pauli Systems, LC