Two New Options For Immediate Access To Technical Experts

On Monday, Avidyne introduced two new offerings aimed at improving technical support for its dealer network. The new TechLine and TechChat support services offer rapid access to Avidyne technical support experts, and will complement Avidyne's current technical support hotline with advance email notification and telephone callback services outside normal business hours and web-based instant messaging.

With TechLine after-hours telephone support, calls go to live call center specialists who gather information about an inquiry and send an advance email notification to Avidyne technicians for attention at the beginning of next business day. If the matter is urgent, TechLine callers can request an immediate call back from an on-call Avidyne technician.

TechChat provides an alternative method to contact Avidyne Technical Support for immediate answers to quick questions during normal business hours -- from 0800 to 2030 US Eastern Time. The avionics maker notes the timeliness and multitasking flexibility of an instant message dialog can save time over telephone and email contact.

"TechChat and TechLine give our dealers and distributors two great new channels for connecting to Avidyne support to get answers to their technical questions," said Jerry Henry, Senior Manager of Support Services. "TechLine helps dealers get next-day responses to questions and even faster responses to urgent matters outside of normal business hours. And TechChat is a terrific time-saving tool for instantaneous dialogs on technical matters."

"The expansion of our technical support services is driven by the continuing growth of our product lines, our dealer base and our business worldwide," said Avidyne President Dan Schwinn. "TechLine and TechChat give our distributors efficient and timely tools for helping their technicians deliver excellent service to our mutual avionics customers."

FMI: www.avidyne.com