TSA To Implement Focus Group Ideas | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne Unlimited--08.19.19

Airborne UnManned--08.20.19

Airborne Unlimited--08.21.19

AMA Drone Report--08.22.19

Airborne Unlimited--08.16.19

Airborne-YouTube

Airborne Unlimited--08.19.19

Airborne UnManned--08.20.19

Airborne Unlimited--08.21.19

AMA Drone Report--08.22.19

Airborne Unlimited--08.16.19

Wed, Nov 26, 2008

TSA To Implement Focus Group Ideas

News Flash: Passengers Think Screeners Are Overrated!

The Transportation Security Administration knows it has public perception issues, and has turned to time-tested tools to better define its problems -- a consulting company and focus groups!

USA Today says it received a TSA report on a $200,000 study by the Manhattan-based Blue Lime consulting firm which brought groups of frequent fliers together to discuss TSA screeners, and gathered screeners to discuss passengers.

Blue Lime met with travellers from New York City, Minneapolis and Washington, and screeners at Chicago O'Hare and New York's John F. Kennedy airports.

Among the conclusions? Passengers think screeners are poorly skilled and poorly paid. TSA signs at airport queues, created by lawyers, are too hard to understand. Business travellers and families don't like sharing screening lines with each other.

From the screeners, Blue Lime learned that passengers are disrespectful, seemingly ignorant of why the precautions are being taken, and don't understand why they have to remove shoes and give up their shampoo.

Blue Lime has prepared a list of suggestions for the TSA, and you'll already see some of the changes over the holidays. Many airports have instituted slower-moving family screening lines. TSA screeners have been urged to avoid slouching, keep their uniforms clean and pressed, and greet passengers with a smile.

Perhaps the first change you'll notice will be visible from a distance. Overhead monitors will run videos explaining why the precautions are needed. In place of paragraphs packed with lawyer-speak, simple, signs will feature simple, clear messages such as, "Please be ready for security."

Another, positioned at the end of the line, says, "Did you collect all of your belongings?" It includes pictures of a wallet and keys.

And, in an obvious nod to the frustrations expressed in the screeners' focus groups, a third sign reads "Please give our officers the respect they deserve." Even when they take away your shampoo.

FMI: www.tsa.gov, www.blue-lime.net

Advertisement

More News

Airborne 08.19.19: Blue Angel Incident, Tecnam P2012, New Orleans Tragedy

Also: VMS Eve Arrives 'Home', Bell 407GXi IFR Cert, Advanced G550 Course, Fake Mechanic Somewhere, there are two US Navy Blue Angel pilots who possess some very LUCKY rabbit's feet>[...]

Airborne 08.21.19: F16s 4 Sale, Roadster In Space, 200th Bell 505

Also: NetJets Pilot Sues, United 'Bottle to Throttle', Inhofe Workforce Development, Earnhardt Update An aircraft brokerage and leasing firm in Palm Beach, FL has listed an F-16AM >[...]

Airborne 08.21.19: F16s 4 Sale, Roadster In Space, 200th Bell 505

Also: NetJets Pilot Sues, United 'Bottle to Throttle', Inhofe Workforce Development, Earnhardt Update An aircraft brokerage and leasing firm in Palm Beach, FL has listed an F-16AM >[...]

AMA Drone Report 08.15.19: Amazon Petition, Mavic-Mini?, Eek! Drone Flamethrower

Also: Drone Shooter, DJI Pocket, DroneResponders, Passenger Drone Test Amazon has petitioned the FAA for a waiver from several current rules governing Unmanned Aerial Vehicles to a>[...]

Airborne-Unmanned 08.20.19: ROBOpilot First Flight, Amazon Petition, EHang Test

Also: Saildrone Circumnavigates Antarctica, Falcon Research Project, AUVSI Innovation Challenge, Drone Traffic Testing The Air Force Research Laboratory and DZYNE Technologies succ>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2019 Web Development & Design by Pauli Systems, LC