TSA To Implement Focus Group Ideas | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-03.27.23

Airborne-SNF23Day1-03.28.23!

Airborne-SNFDay2-03.29.23

Airborne-SNFDay3-03-30-23

Airborne-SNFDay4-03.31.23

Don't Miss: Sun 'n Fun Digital Daily at www.snfdd.com, The LIVE SnF Innovation Preview at 1030ET, 3/28 at www.airborne-live.net, and The LIVE Morning Brief at 0900 each day thereafter... www.airborne-live.net 

Wed, Nov 26, 2008

TSA To Implement Focus Group Ideas

News Flash: Passengers Think Screeners Are Overrated!

The Transportation Security Administration knows it has public perception issues, and has turned to time-tested tools to better define its problems -- a consulting company and focus groups!

USA Today says it received a TSA report on a $200,000 study by the Manhattan-based Blue Lime consulting firm which brought groups of frequent fliers together to discuss TSA screeners, and gathered screeners to discuss passengers.

Blue Lime met with travellers from New York City, Minneapolis and Washington, and screeners at Chicago O'Hare and New York's John F. Kennedy airports.

Among the conclusions? Passengers think screeners are poorly skilled and poorly paid. TSA signs at airport queues, created by lawyers, are too hard to understand. Business travellers and families don't like sharing screening lines with each other.

From the screeners, Blue Lime learned that passengers are disrespectful, seemingly ignorant of why the precautions are being taken, and don't understand why they have to remove shoes and give up their shampoo.

Blue Lime has prepared a list of suggestions for the TSA, and you'll already see some of the changes over the holidays. Many airports have instituted slower-moving family screening lines. TSA screeners have been urged to avoid slouching, keep their uniforms clean and pressed, and greet passengers with a smile.

Perhaps the first change you'll notice will be visible from a distance. Overhead monitors will run videos explaining why the precautions are needed. In place of paragraphs packed with lawyer-speak, simple, signs will feature simple, clear messages such as, "Please be ready for security."

Another, positioned at the end of the line, says, "Did you collect all of your belongings?" It includes pictures of a wallet and keys.

And, in an obvious nod to the frustrations expressed in the screeners' focus groups, a third sign reads "Please give our officers the respect they deserve." Even when they take away your shampoo.

FMI: www.tsa.gov, www.blue-lime.net

Advertisement

More News

ANN's Daily Aero-Term (03.27.23): Temporary Flight Restriction (TFR)

Temporary Flight Restriction (TFR) A TFR is a regulatory action issued by the FAA via the U.S. NOTAM System, under the authority of United States Code, Title 49. TFRs are issued wi>[...]

Aero-News: Quote of the Day (03.27.23)

“In 2021, we laid the foundation for a stronger, more resilient, and predictable Bombardier by 2025. Halfway down the road, we can say we are delivering on that promise. All >[...]

ANN's Daily Aero-Term (03.28.23): Ground Based Augmentation System (GBAS)

Ground Based Augmentation System (GBAS) A ground based GNSS station which provides local differential corrections, integrity parameters and approach data via VHF data broadcast to >[...]

ANN's Daily Aero-Linx (03.28.23)

Aero Linx: The Taylorcraft Foundation The Taylorcraft Foundation is exclusively organized for charitable, educational & scientific activities and will preserve the history and >[...]

Aero-News: Quote of the Day (03.28.23)

“We are so convinced of the good prospects that the pilot training at the European Flight Academy provides that we bring our Take-off-Promise to market. Not only does it prov>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2023 Web Development & Design by Pauli Systems, LC