But The Staffing Makes the Difference
News/Analysis By ANN E-Media Producer Paul Plack
The airlines that soak you with all the a la carte fees like to
point to how those fees are being well-received, benefit customers
who don't bring checked bags, and have provided important new
revenue streams which have kept the carriers out of bankruptcy. So,
you might wonder how Southwest Airlines can buck the trend and stay
afloat.