Tue, Oct 20, 2009
Maintenance Laptop Interfaces With Aircraft, Technical
Center
Dassault Falcon recently completed successful testing with
Falcon operators based in Europe and the United States on a new
maintenance program dubbed ‘Falcon
E-Maintenance.’ The program allows the Falcon Technical
Center or a Falcon service center to remotely access an airplane
Central Maintenance Computer, or any other aircraft maintenance
application, to troubleshoot and diagnose issues. This connection
is made through a laptop provided by Dassault with WiFi or
satellite capabilities.
The maintenance laptop allows the aircraft technicians, service
center and the Falcon Technical Center to work in real time on one
common communication platform that is capable of both audio and
video. From there, they can share technical documents,
transfer files and organize multimedia conference meetings. If
needed, an Authorized Service Center or the Falcon Technical Center
will be able to remotely access the aircraft’s central
maintenance computer.
“Our plan is to offer this new service in early 2011 after
deploying the communications systems required to all of our factory
owned and Authorized Service Centers,” said Cyril MacGarry,
Director of Customer Service Technical Support for Dassault
Falcon. “Each new aircraft will then be delivered
standard with a maintenance laptop. Ultimately, we will be
able to offer our operators advanced functionalities such as direct
access to the digital mock-up of an aircraft or even provide remote
electronic sign-off.”
The Falcon ‘E-Maintenance’
program will also complement data broadcast systems that will be
available in early 2011 as an option. These systems will
integrate new interactive troubleshooting assistant systems, as
well as permit real time transmission of maintenance reports in
flight and on the ground. This is a vital tool to anticipate
AOG situations and unscheduled maintenance.
“These innovations are part of our continuous strategy of
customer service progress and will soon allow us to offer our
operators new tools and new processes to further improve our
response time and increase our efficiency,” said Jacques
Chauvet, Senior Vice President of Worldwide Customer Service.
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