Mon, Dec 21, 2009
Airports Council Welcomes The Announcement
Greg Principato, president of Airports Council
International-North America, commended the Department of
Transportation (DOT) for issuing a new rule providing protections
for passengers experiencing extended delays Monday.
"Airports have long advocated that airline passengers have the
right to deplane after an extended amount of delay on a runway, and
ACI-NA supported a requirement for airlines to develop such
deadlines," said Principato. "We are pleased that DOT will
now require domestic airlines to deplane passengers after a
three-hour delay and that food and drinking water must be provided
within two hours of begin delayed."
Principato also urged DOT to move quickly to finalize other
regulations under consideration, to provide additional passenger
protections. He noted that airport operators have been
supporting passengers on this issue, urging DOT to require all
airlines - regardless of the size of their aircraft - to
develop contingency plans which are incorporated into their
contract of carriage. Also, given the important role of
airports during lengthy tarmac delays, ACI-NA strongly supports
adoption of a mandate that airlines be required to coordinate their
plans with all airports at which they provide scheduled or charter
service.
ACI-NA has long been active on airline passenger rights,
facilities and finances. In 2008, ACI-NA participated in a DOT
national task force of airlines, airports and the Federal Aviation
Administration (FAA) to develop contingency plans to address
delays. The Task Force successfully produced a plan that addresses
several issues raised by industry and passenger advocates,
Principato said. A number of airports already had implemented
measures in the Plan. ACI-NA also filed comments with DOT
supporting enhanced protections for passengers, such as increased
compensation for delayed or cancelled flights and lost baggage.
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