Mon, Oct 04, 2010
Model-Specific Sessions To Be Offered Beginning Next Week
Cessna said Thursday it will begin offering its annual Citation
maintenance and overhaul (M&O) sessions normally held during
the National Business Aviation Association meeting and convention
several weeks earlier via global webcast as part of its ongoing
thrust to change the way business jet support is offered to
operators around the world.
Instead of using the NBAA convention for M&O sessions for
the various Citation models, Cessna will conduct its sessions via
Internet this year starting next week. The new approach will reach
more technicians around the world as well as make NBAA attendance
more effective for customers. "This is going to make the sessions
available to a much wider group of technicians around the world and
it will greatly enhance peer interaction, and enhance the learning
experience for Citation technicians and operators," said Mark
Paolucci, senior vice president, Customer Service. "This is part of
our ongoing, industry-leading effort called ServiceDirect that is
changing how service and support are delivered to aircraft
operators. It's all about making sure our customers have the
support they need in the most effective way we can deliver it."
Paolucci said additional benefits of this new M&O schedule
include allowing customer representatives already planning to
attend this year's NBAA to be better prepared for individual
meetings, or free them to attend other professional and technical
sessions such as the Cessna sponsored NBAA Single-Pilot Safety
Standdown.
The sessions are open to all Cessna Citation operators by
invitation, but each session is devoted to a specific Citation
model.
Tuesday, Oct. 5
11 a.m. - noon: 510
1 - 2 p.m.: 500-Series
3 - 4 p.m.: 525-series
Wednesday, Oct. 6
1 - 2 p.m.: 560XL
3 - 4 p.m.: 650
Thursday, Oct. 7
1 - 2 p.m.: 680
3 - 4 p.m.: 750
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